Last updated: 9 September 2026
This policy explains how Streamline Plumbing & Drainage handles personal information collected through our website, Facebook and Instagram enquiry forms, and communications about our plumbing and renovation services.
Information we collect
We collect the details you provide when you enquire, including your name, phone number, email address, property suburb or address, preferred project timing, and any project descriptions, photographs or other information you choose to share. If you become a customer, we may also hold quotes, job records, correspondence and billing information.
How we collect and use information
We collect information directly from you through online forms, phone calls, texts, emails and discussions about your project. When you submit a Facebook or Instagram instant form, Meta passes the submitted details to us. Some fields may be prefilled from your profile; please check them before submitting.
We use this information to respond to your enquiry, assess your requirements and service location, prepare and follow up quotes, arrange appointments, carry out agreed work and maintain business records. We may contact you by phone, text or email about your enquiry. If you do not provide the necessary contact or project details, we may be unable to respond or prepare a quote. You can also contact us directly instead of using a social-media form.
Sharing and service providers
Information may be handled by people and service providers involved in responding to your enquiry or delivering your work, such as our staff, relevant contractors, hosting and email providers, job-management and accounting services, and professional advisers. We limit sharing to what is needed for these purposes or where disclosure is required or authorised by law.
If we enable automated lead alerts, relevant enquiry details may pass through an automation or messaging provider so that we can follow up. An alert sent to our business is separate from marketing messages sent to you.
Third-party platforms and overseas processing
Facebook and Instagram are operated by Meta and have their own privacy practices. Meta and other technology providers may process information outside Australia, including in the United States and other countries where they operate. Locations depend on the provider and service. You can read Meta’s policy at facebook.com/privacy/policy/ or contact us for information about providers involved in your enquiry.
Website information
Our website and its hosting or embedded services may collect technical information such as IP addresses, browser details and pages visited, and may use cookies or similar technologies for website operation and measurement. You can manage cookies in your browser and review privacy settings on third-party platforms.
Storage and retention
We hold enquiry and customer records electronically in the services and devices used to operate our business, and may retain related paper records. We take reasonable steps to protect personal information from unauthorised access, loss or misuse. Records are retained for enquiry follow-up, service delivery and applicable business or legal requirements, and should be securely deleted or de-identified when no longer needed.
Your choices and requests
You can ask us to stop following up your enquiry, update incorrect details, provide access to information we hold about you, or consider a deletion request. We may need to verify your identity, and some records may need to be retained for legal or business requirements. Submitting an enquiry does not require you to agree to unrelated promotional messages. You can opt out of promotional communications by contacting us or using any unsubscribe option provided.
Contact and privacy complaints
For privacy questions, requests or complaints, contact Streamline Plumbing & Drainage at info@streamlineplumbinganddrainage.com.au or 0451 891 066. Please explain your concern and how we can contact you. We will investigate and aim to respond within 30 days. If you are not satisfied, you can contact the Office of the Australian Information Commissioner for guidance on available complaint options.
Updates
We may update this policy when our services or information-handling practices change. The latest version will be available on this page.